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You are now chatting with 'Aaron L.'.
Aaron L.: Welcome to Cox Online Technical Support. I will be assisting you throughout this chat session.
Aaron L.: I understand you are having difficulties with your online account. Is that correct?
William: Hello Aaron
Aaron L.: Hello William.
William: yeah, it won't let me sign in, says my email isn't right
William: won't let me reset anything either
Aaron L.: I am glad to assist you today.
Aaron L.: I have verified and there is no User ID under your account.
William: So when I try to create a new account, it tells me there is already one?
Aaron L.: No. There is no User ID under your account.
William: So, I have an online account but I don't have a user ID so I can't sign into the online account?
Aaron L.: What username are you using to login?
William: I haven't been using one, I've just been trying to get it to email me my user ID but it tells me that's the wrong email address?
William: This is what it tells me when I try to sign up for a user ID
William: "A User ID already exists for this account number. Please sign in with your User ID and password to update your profile and account settings."
Aaron L.: In this case, if you want, I would like to help you creating your cox online account as you wish?
William: that would be fantastic
Aaron L.: May I have the User ID of your preference?
Aaron L.: Preferred contact email? Is XXX@enginesroar.com fine for you?
William: that's perfect
Aaron L.: Account Holder XXX was successfully created.
The new password for williamsellari is XXX.
Aaron L.: Let me know if you are able to access, please.
William: seems to think my my name is Anne Bender when I log in?
William: Anne Bender Account #: 5414067649602
Aaron L.: No. It is under William Sellari. 001-5310067649602
William: I understand
William: but when I log in as williamsellari it takes me to Anne Bender's account
Aaron L.: Allow me a moment, please.
William: If you'd like Aaron I can send you a screen shot
Aaron L.: Um...
(AFTER RESOLVING THE ANNE ORDEAL)
Aaron L.: Great! Is there anything else I can do for you?
William: Can you make my service free for the next, let's say, ten years?
Aaron L.: Well.. In this case... What about if I add HBO for $5 per month?
William: I don't have cable, but would that be for a HBO-GO account?
Aaron L.: Yes, but you'll need Cable service.
William: All I have is internet :(
William: we stream all our television
Aaron L.: That's fine then.